{"id":4857,"date":"2020-03-31T10:31:06","date_gmt":"2020-03-31T10:31:06","guid":{"rendered":"https:\/\/brohyddgen.cymru\/?page_id=4857"},"modified":"2022-09-01T10:45:31","modified_gmt":"2022-09-01T10:45:31","slug":"ict-support-page","status":"publish","type":"page","link":"https:\/\/www.brohyddgen.cymru\/index.php\/ict-support-page\/","title":{"rendered":"ICT Support Page"},"content":{"rendered":"

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Bro Hyddgen ICT Support Page \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span> \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/strong><\/span><\/p>\n

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[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.4.1″][et_pb_column type=”1_2″ _builder_version=”4.4.1″][et_pb_slider _builder_version=”4.9.4″][et_pb_slide heading=”Support For Microsoft Teams” button_text=”Learn More Here……” button_link=”https:\/\/www.brohyddgen.cymru\/index.php\/how-to-use-microsoft-teams\/” url_new_window=”on” image=”https:\/\/www.brohyddgen.cymru\/wp-content\/uploads\/2018\/06\/Microsoft_Teams_logo.png” _builder_version=”4.4.1″ sticky_transition=”on”][\/et_pb_slide][\/et_pb_slider][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.4.1″][et_pb_text _builder_version=”4.9.4″]<\/p>\n

If you have having trouble with your school work? <\/strong><\/span><\/p>\n

follow these steps:<\/strong><\/span><\/p>\n

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  1. Email your teacher (select “contact us” on the top of the website for a full list of staff emails)<\/li>\n
  2. Ask them for help using the ‘posts’ tab on your class in Teams<\/li>\n
  3. Contact office@brohyddgen.powys.sch.uk<\/strong> so the office can put you in contact with the teacher<\/li>\n<\/ol>\n

    if you have forgotten what your hwb email is please email: office@brohyddgen.powys.sch.uk<\/strong><\/p>\n

    If you have any technical problems – Log a job via the Ceredigion IT Service Desk – using the helpdesk link below or email servicedesk@cerenet.org.uk <\/a> (don’t forget to add contact information and the name of the school in the email \/ form so the service desk can assign the issue to the most appropriate technician.<\/p>\n

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    [\/et_pb_text][et_pb_button button_url=”https:\/\/addysg.cerenet.org.uk\/support-request\/” url_new_window=”on” button_text=”Log a Job on the schools ICT service desk” button_alignment=”center” _builder_version=”4.9.4″ _module_preset=”default”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_column type=”1_2″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_divider _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_divider][et_pb_text _builder_version=”4.9.0″ _module_preset=”default”]<\/p>\n

    Technical Support Guides from Hwb Team<\/strong><\/span><\/p>\n

    [\/et_pb_text][et_pb_button button_url=”https:\/\/hwb.gov.wales\/support-centre\/hwb-services\/microsoft\/office-365\/” url_new_window=”on” button_text=”Help with Office 365″ _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_button][et_pb_button button_url=”https:\/\/hwb.gov.wales\/support-centre\/hwb-services\/microsoft\/minecraft-education-edition\/” url_new_window=”on” button_text=”Help with MineCraft” _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_button][et_pb_button button_url=”https:\/\/hwb.gov.wales\/support-centre\/hwb-services\/g-suite-for-education\/” url_new_window=”on” button_text=”Help with GSuite (Google for Education) ” _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_button][et_pb_button button_url=”https:\/\/hwb.gov.wales\/support-centre\/hwb-services\/getting-started\/#language-settings” url_new_window=”on” button_text=”Help with Selecting your preferred choice of language ” _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_button][et_pb_button button_url=”https:\/\/hwb.gov.wales\/support-centre\/hwb-services\/just2easy\/” url_new_window=”on” button_text=”Help with J2E” _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_button][et_pb_button button_url=”https:\/\/hwb.gov.wales\/support-centre\/hwb-services\/adobe-spark-for-education\/” url_new_window=”on” button_text=”Help with Adobe Spark” _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_button][et_pb_button button_url=”https:\/\/hwb.gov.wales\/support-centre\/hwb-services\/hwb-tools\/” url_new_window=”on” button_text=”Help with Hwb Built in Tools (Britannica, Classes and networks)” _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_button][et_pb_button button_url=”https:\/\/hwb.gov.wales\/support-centre\/hwb-services\/flipgrid\/” url_new_window=”on” button_text=”Help with FlipGrid” _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_button][et_pb_button button_url=”https:\/\/hwb.gov.wales\/support-centre\/hwb-services\/user-management\/” url_new_window=”on” button_text=”Help with Account Management ” _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_button][et_pb_button button_url=”https:\/\/hwb.gov.wales\/live-lessons” url_new_window=”on” button_text=”Help with live Lessons (MS Teams + Google Meet)” _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_button][et_pb_button button_url=”http:\/\/sites.google.com\/hwbcymru.net\/brohyddgen\/desg-cymorth-tgch-ict-helpdesk\/sut-i-archive-dosbarthiadau-teams-how-to-archive-teams-classes” url_new_window=”on” button_text=”How to archive and un-archive a Teams Class (end of year process)” _builder_version=”4.9.4″ _module_preset=”default”][\/et_pb_button][et_pb_button button_url=”https:\/\/youtu.be\/WOvRTLd4YE0″ url_new_window=”on” button_text=”How to set an assignment to a group of learners through Teams ” _builder_version=”4.9.4″ _module_preset=”default”][\/et_pb_button][et_pb_button button_url=”https:\/\/spark.adobe.com\/video\/BwhXBPkyXI5im” url_new_window=”on” button_text=”How to scan” _builder_version=”4.9.4″ _module_preset=”default”][\/et_pb_button][et_pb_divider _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_divider][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_contact_form email=”help@ysgolbrohyddgen.on.spiceworks.com” title=”Gyrru neges i’r Desg Cymorth TGCh \/ Send a Message to the ICT helpdesk” success_message=”Rydym wedi derbyn eich neges a fydd ni yn cysylltu gyda chi yn fuan efo’r manylion sydd ar y ffurflen \/ We have had your message and we will contact you shortly with the details you have provided. ” submit_button_text=”Gyrru \/ Send” disabled_on=”on|on|on” _builder_version=”4.6.5″ _module_preset=”default” disabled=”on”][et_pb_contact_field field_id=”Name” field_title=”Enw \/ Name” _builder_version=”4.6.5″ 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field_id=”Rhif_Ffon_Cyswllt_(os_rydych_yn_dymuno)_\/_Contact_number_(optional)” field_title=”Rhif Ffon Cyswllt (os rydych yn dymuno) \/ Contact number (optional)” required_mark=”off” fullwidth_field=”on” _builder_version=”4.6.5″ _module_preset=”default”][\/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Problem TGCh \/ ICT Problem” field_type=”text” fullwidth_field=”on” _builder_version=”4.6.5″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][et_pb_divider _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_divider][et_pb_text _builder_version=”4.9.0″ _module_preset=”default”]<\/p>\n

    Overview of the ICT System (for new users)\u00a0<\/strong><\/span><\/p>\n

     <\/p>\n

    [\/et_pb_text][et_pb_button button_url=”https:\/\/spark.adobe.com\/page\/NGXjGG7asd08t\/” url_new_window=”on” button_text=”More Information ” _builder_version=”4.9.4″ _module_preset=”default”][\/et_pb_button][et_pb_divider _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_divider][et_pb_text _builder_version=”4.9.4″ _module_preset=”default”]<\/p>\n

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    ClassCharts Overview Video’s\u00a0<\/strong><\/span><\/p>\n

     <\/p>\n

    [\/et_pb_text][et_pb_button button_url=”https:\/\/www.classcharts.com\/user\/masterclasses” url_new_window=”on” button_text=”More Information ” _builder_version=”4.9.4″ _module_preset=”default”][\/et_pb_button][et_pb_divider _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_divider][et_pb_text _builder_version=”4.9.4″ _module_preset=”default”]<\/p>\n

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    DCF Support Video’s From Ceredigion<\/strong><\/span><\/p>\n

     <\/p>\n

    [\/et_pb_text][et_pb_button button_url=”https:\/\/sites.google.com\/hwbcymru.net\/tcefnogi-adfer-sgiliau-test\/cymhwysedd-digidol” url_new_window=”on” button_text=”More Information ” _builder_version=”4.9.4″ _module_preset=”default”][\/et_pb_button][et_pb_divider _builder_version=”4.9.4″ _module_preset=”default”][\/et_pb_divider][et_pb_blurb title=”You can track the progress of your ICT issue (select the above %22help%22 button)” url=”https:\/\/ysgolbrohyddgen.on.spiceworks.com\/portal\/tickets” url_new_window=”on” image=”https:\/\/www.brohyddgen.cymru\/wp-content\/uploads\/2018\/06\/help.jpg” _builder_version=”4.9.4″][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_column type=”1_2″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_text _builder_version=”4.9.0″ _module_preset=”default”]<\/p>\n

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    Technical Support Guides from Bro Hyddgen ICT Team<\/strong><\/span><\/p>\n

     <\/p>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_6,1_6,1_6,1_2″ _builder_version=”4.4.1″][et_pb_column type=”1_6″ _builder_version=”4.4.1″][et_pb_blurb admin_label=”Decoy” _builder_version=”4.4.1″][\/et_pb_blurb][et_pb_blurb title=”Download Recourses Here” url=”https:\/\/ysgolybh-my.sharepoint.com\/:f:\/g\/personal\/tr_brohyddgen_powys_sch_uk\/EqAm5ktntnRGl_5PnGBPcjsBf7JSJqwB-KSAWWPJwtz8bg?e=Q9Mbo5%20″ url_new_window=”on” image=”https:\/\/www.brohyddgen.cymru\/wp-content\/uploads\/2020\/03\/resources.jpg” disabled_on=”on|on|on” _builder_version=”4.6.5″ disabled=”on”][\/et_pb_blurb][et_pb_blurb title=”How to use Remote Desktop” url=”https:\/\/www.brohyddgen.cymru\/index.php\/remote-desktop-support\/” url_new_window=”on” image=”https:\/\/www.brohyddgen.cymru\/wp-content\/uploads\/2018\/06\/remoteapps.png” _builder_version=”4.4.1″][\/et_pb_blurb][et_pb_blurb title=”How To Create A Podcast Using Powerpoint” url=”https:\/\/www.brohyddgen.cymru\/index.php\/sut-i-creu-podcast-trwy-powerpoint\/” url_new_window=”on” image=”https:\/\/www.brohyddgen.cymru\/wp-content\/uploads\/2020\/04\/ppt.jpg” _builder_version=”4.4.1″][\/et_pb_blurb][et_pb_blurb title=”Information For Parents – How To Log into Hwb And J2e ” url=”https:\/\/www.brohyddgen.cymru\/index.php\/2020\/04\/15\/hwb-and-j2e-information-for-parents\/\/” url_new_window=”on” image=”https:\/\/www.brohyddgen.cymru\/wp-content\/uploads\/2020\/04\/j2e-.jpg” _builder_version=”4.4.1″][\/et_pb_blurb][et_pb_blurb title=”How to use Class One Note” url=”https:\/\/spark.adobe.com\/page\/etEXDf48SbCuX\/” image=”https:\/\/www.brohyddgen.cymru\/wp-content\/uploads\/2021\/02\/OIP.jpg” _builder_version=”4.7.7″ link_option_url=”https:\/\/spark.adobe.com\/page\/etEXDf48SbCuX\/”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.4.1″][et_pb_blurb admin_label=”Spacer” _builder_version=”4.4.1″][\/et_pb_blurb][et_pb_blurb title=”How To Use Foldr” url=”https:\/\/www.brohyddgen.cymru\/index.php\/how-to-use-foldr\/” url_new_window=”on” image=”https:\/\/www.brohyddgen.cymru\/wp-content\/uploads\/2018\/06\/Foldr.png” _builder_version=”4.4.1″][\/et_pb_blurb][et_pb_blurb title=”How To Use O365″ url=”https:\/\/support.office.com\/en-gb\/article\/office-basics-video-training-396b8d9e-e118-42d0-8a0d-87d1f2f055fb?ui=en-US&rs=en-GB&ad=GB” image=”https:\/\/www.brohyddgen.cymru\/wp-content\/uploads\/2018\/06\/office365.png” _builder_version=”4.4.1″ link_option_url=”https:\/\/support.office.com\/en-gb\/article\/office-basics-video-training-396b8d9e-e118-42d0-8a0d-87d1f2f055fb?ui=en-US&rs=en-GB&ad=GB”][\/et_pb_blurb][et_pb_blurb title=”How To Use Zoom” url=”https:\/\/www.youtube.com\/watch?v=dNCrdSnnqiU” url_new_window=”on” image=”https:\/\/www.brohyddgen.cymru\/wp-content\/uploads\/2020\/04\/zoom.jpg” _builder_version=”4.4.1″][\/et_pb_blurb][et_pb_blurb title=”How 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admin_label=”Sapcer” _builder_version=”4.4.1″][\/et_pb_blurb][et_pb_blurb title=”Support with online learning” url=”https:\/\/www.brohyddgen.cymru\/index.php\/how-to-use-microsoft-teams\/” url_new_window=”on” image=”https:\/\/www.brohyddgen.cymru\/wp-content\/uploads\/2018\/06\/office365.png” _builder_version=”4.6.5″ link_option_url=”https:\/\/www.brohyddgen.cymru\/index.php\/how-to-use-microsoft-teams\/”][\/et_pb_blurb][et_pb_blurb title=”How To Log Into HWB” url=”https:\/\/www.brohyddgen.cymru\/index.php\/syt-i-ddefnyddio-hwb\/” url_new_window=”on” image=”https:\/\/www.brohyddgen.cymru\/wp-content\/uploads\/2018\/09\/download-hwb.png” _builder_version=”4.4.1″][\/et_pb_blurb][et_pb_blurb title=”Training For Teachers With Office 365 ” url=”https:\/\/support.microsoft.com\/en-us\/office\/teacher-training-packs-7a9ee74a-8fe5-43d3-bc23-a55185896921?ui=en-us&rs=en-us&ad=us” url_new_window=”on” image=”https:\/\/www.brohyddgen.cymru\/wp-content\/uploads\/2020\/04\/office365.jpg” _builder_version=”4.4.1″][\/et_pb_blurb][et_pb_blurb title=”Code To Bach” url=”https:\/\/www.brohyddgen.cymru\/index.php\/2020\/07\/20\/code-to-bach\/” url_new_window=”on” image=”https:\/\/www.brohyddgen.cymru\/wp-content\/uploads\/2020\/07\/to-bach-2.jpg” _builder_version=”4.4.5″ link_option_url=”https:\/\/www.brohyddgen.cymru\/index.php\/2020\/07\/20\/code-to-bach\/” link_option_url_new_window=”on”][\/et_pb_blurb][et_pb_blurb title=”J2E Support Videos” url=”https:\/\/www.just2easy.com\/news\/quick-bites\/index.html” url_new_window=”on” image=”https:\/\/www.brohyddgen.cymru\/wp-content\/uploads\/2020\/04\/j2e-.jpg” _builder_version=”4.9.4″ link_option_url=”https:\/\/www.just2easy.com\/news\/quick-bites\/index.html” link_option_url_new_window=”on”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.4.1″][et_pb_text _builder_version=”4.9.4″]<\/p>\n

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    \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0 ICT News<\/span><\/strong><\/p>\n

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    [\/et_pb_text][et_pb_blog posts_number=”20″ include_categories=”36″ show_thumbnail=”off” show_author=”off” show_date=”off” show_categories=”off” show_excerpt=”off” show_pagination=”off” admin_label=”Blog” _builder_version=”4.9.4″][\/et_pb_blog][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.0″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_text _builder_version=”4.9.0″ _module_preset=”default”]<\/p>\n

    Downloads<\/strong><\/p>\n

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    [\/et_pb_text][et_pb_code _builder_version=”4.9.0″ _module_preset=”default”]