{"id":4857,"date":"2020-03-31T10:31:06","date_gmt":"2020-03-31T10:31:06","guid":{"rendered":"https:\/\/brohyddgen.cymru\/?page_id=4857"},"modified":"2026-08-19T10:05:57","modified_gmt":"2026-08-19T10:05:57","slug":"ict-support-page","status":"publish","type":"page","link":"https:\/\/www.brohyddgen.cymru\/index.php\/ict-support-page\/","title":{"rendered":"ICT Support Page"},"content":{"rendered":"\n

Bro Hyddgen ICT Support Page \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span> \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/strong><\/span><\/p>\n

 <\/p>\n

 <\/p>\n<\/div><\/div><\/div><\/div>

<\/div>

Support For Microsoft Teams<\/a><\/h2>
Learn More Here......<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

If you have having trouble with your school work? <\/strong><\/span><\/p>\n

follow these steps:<\/strong><\/span><\/p>\n

    \n
  1. Email your teacher (select \"contact us\" on the top of the website for a full list of staff emails)<\/li>\n
  2. Ask them for help using the 'posts' tab on your class in Teams<\/li>\n
  3. Contact office@brohyddgen.powys.sch.uk<\/strong> so the office can put you in contact with the teacher<\/li>\n<\/ol>\n

    if you have forgotten what your hwb email is please email: office@brohyddgen.powys.sch.uk<\/strong><\/p>\n

    If you have any technical problems - Log a job via the Ceredigion IT Service Desk - using the helpdesk link below or email servicedesk@cerenet.org.uk <\/a> (don't forget to add contact information and the name of the school in the email \/ form so the service desk can assign the issue to the most appropriate technician.<\/p>\n

     <\/p>\n<\/div><\/div>

    Log a Job on the schools ICT service desk<\/a><\/div><\/div><\/div>
    <\/div><\/div>

    Technical Support Guides from Hwb Team<\/strong><\/span><\/p>\n<\/div><\/div>

    Help with Office 365<\/a><\/div>
    Help with MineCraft<\/a><\/div>
    Help with GSuite (Google for Education) <\/a><\/div>
    Help with Selecting your preferred choice of language <\/a><\/div>
    Help with J2E<\/a><\/div>
    Help with Adobe Spark<\/a><\/div>
    Help with Hwb Built in Tools (Britannica, Classes and networks)<\/a><\/div>
    Help with FlipGrid<\/a><\/div>
    Help with Account Management <\/a><\/div>
    Help with live Lessons (MS Teams + Google Meet)<\/a><\/div>
    How to archive and un-archive a Teams Class (end of year process)<\/a><\/div>
    How to set an assignment to a group of learners through Teams <\/a><\/div>
    How to scan<\/a><\/div>
    <\/div><\/div><\/div>
    <\/div><\/div>

    Overview of the ICT System (for new users)\u00a0<\/strong><\/span><\/p>\n

     <\/p>\n<\/div><\/div>

    More Information <\/a><\/div>
    <\/div><\/div>

     <\/p>\n

    ClassCharts Overview Video's\u00a0<\/strong><\/span><\/p>\n

     <\/p>\n<\/div><\/div>

    More Information <\/a><\/div>
    <\/div><\/div>

     <\/p>\n

    DCF Support Video's From Ceredigion<\/strong><\/span><\/p>\n

     <\/p>\n<\/div><\/div>

    More Information <\/a><\/div>
    <\/div><\/div>
    <\/span><\/a><\/div>

    You can track the progress of your ICT issue (select the above \"help\" button)<\/a><\/h4><\/div><\/div><\/div><\/div><\/div>

     <\/p>\n

    Technical Support Guides from Bro Hyddgen ICT Team<\/strong><\/span><\/p>\n

     <\/p>\n<\/div><\/div><\/div>

    <\/div><\/div>
    <\/div><\/div><\/div>
    <\/span><\/a><\/div>

    How to use Remote Desktop<\/a><\/h4><\/div><\/div><\/div>
    <\/span><\/a><\/div>

    How To Create A Podcast Using Powerpoint<\/a><\/h4><\/div><\/div><\/div>
    <\/span><\/a><\/div>

    Information For Parents - How To Log into Hwb And J2e <\/a><\/h4><\/div><\/div><\/div>
    <\/span><\/a><\/div>

    How to use Class One Note<\/a><\/h4><\/div><\/div><\/div><\/div>
    <\/div><\/div><\/div>
    <\/span><\/a><\/div>

    How To Use Foldr<\/a><\/h4><\/div><\/div><\/div>
    <\/span><\/a><\/div>

    How To Use O365<\/a><\/h4><\/div><\/div><\/div>
    <\/span><\/a><\/div>

    How To Use Zoom<\/a><\/h4><\/div><\/div><\/div>
    <\/span><\/a><\/div>

    How to Video's - Hwb<\/a><\/h4><\/div><\/div><\/div>
    <\/span><\/a><\/div>

    How to set an assignment to a group of learners through Teams<\/a><\/h4><\/div><\/div><\/div>
    <\/span><\/a><\/div>

    How to log into your old Icloud account<\/a><\/h4><\/div><\/div><\/div><\/div>
    <\/div><\/div><\/div>
    <\/span><\/a><\/div>

    Support with online learning<\/a><\/h4><\/div><\/div><\/div>
    <\/span><\/a><\/div>

    How To Log Into HWB<\/a><\/h4><\/div><\/div><\/div>
    <\/span><\/a><\/div>

    Training For Teachers With Office 365 <\/a><\/h4><\/div><\/div><\/div>
    <\/span><\/a><\/div>

    Code To Bach<\/a><\/h4><\/div><\/div><\/div>
    <\/span><\/a><\/div>

    J2E Support Videos<\/a><\/h4><\/div><\/div><\/div><\/div>

     <\/p>\n

     <\/p>\n

     <\/p>\n

    \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0 ICT News<\/span><\/strong><\/p>\n

     <\/p>\n<\/div><\/div>

    Primary Campus Returning to School Arrangements<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    QR Code Generator<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    Problems accessing your work when you have multiple users using the same user account on the same computer at home?<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    How to access the foundation phase blended learning area.<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    National Safeguarding Week<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    Microsoft 365 is FREE to learners and teachers in Wales with a Hwb account. Save up to \u00a369!<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    How to access the POWYSGUEST WIFI<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    Hosting a Live Streaming Session<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    How to tackle Teams!<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    Using Xbox or PlayStation to Access Hwb<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    Code To Bach<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    Top Tips On Using A Chromebook<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    Devices to be provided to digitally excluded learners<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    IMPORTANT! ICT Equipment in the Home Audit<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    Overview of e-learning systems for staff<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    Hwb and J2e Information For Parents<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    . How to mark over work on teams<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article>

    Overview of the different systems of remote learning we have as a school.<\/a><\/h2>

    <\/p>

    <\/div><\/div><\/article><\/div><\/div><\/div><\/div><\/div>

    Downloads<\/strong><\/p>\n

     <\/p>\n<\/div><\/div>